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At CME we understand the importance of quality customer service. In our ongoing effort to answer all your questions about what happens to your mailing list orders & print and mail orders after it leaves your hands we have developed this web page. We will take you through the print and mail process step by step...so let’s begin!
Every morning, Monday thru Friday, mail is collected from the Post Office and brought back to CME Offices. Uncle L goes through and reads each letter personally. He then separates the letters according to your orders and your inquiries and then processes them into our computer system.
The computer networking system sends your name and address downstairs to our labeling machine. We use a BRYCE inkjet labeler. It has been a workhorse for us. This is where the envelopes are generated to process your orders and send you samples.
Your flyer is also sent down to our own in-house print shop. We use 4 Ricoh SD650 High Speed Digital Duplicators - they are just a notch below offset printing and far above copier printing. PLUS, they are much faster, cleaner and easier to use then either copiers or offset printers. Digital Duplicators are the alternative way, which many people are catching on to these last few years.
With our own in-house print shop, we are able to keep costs down! All the flyers we print are sorted into various categories according to the programs being offered. The flyers are then printed on our duplicating machines and then stacked to dry.
A customer copy is removed from the stack and sent to you as your checking copy. This sample flyer appears as your sample mailing. The flyers remain separated accordingly, usually in stacks of one thousand. Thousands upon thousands of flyers are printed each day and left to dry over night.
By the next morning the ink on the flyers has dried so they are ready to be folded. The 8 ½ x 11 paper is folded in half and then boxed. Each box contains about 3000 flyers. After the flyers are boxed, they are carried upstairs and stacked categorically in our storage rooms, which are the sheds we use outside. We use two sheds that store the 1.2 million flyers we print, fold and collate monthly.
From there, the flyers are ready for delivery. We have 13 outside collating employees who put the mailings together. These employees live within a couple of blocks of our office to make it easier to transport, pick up and deliver flyers. The flyers are collated, put in envelopes, sealed, and placed in official U.S. Postal trays. Upon completion, 2 weeks after the materials were delivered, we return to pick up the finished trays.
These trays are taken directly to the Post Office and unloaded into large postal containers. The mailings are paid for by us, then hauled away by a Postal truck. A sample mailing will be put together at our office and sent to you immediately. This concludes our end of the print and mail process. Since the mail is sent third class bulk mail, it takes the post office about 4 weeks to deliver them. We ask that you please be patient. We always want you to receive an excellent response because we want your future business. When you make money we make money! Below is a 5,000 piece mailing in our extend Ram Van and we just dropped it off at The Post Office
This process is repeated for every order and now you see why it takes time to be processed......but as you can see, we have perfected our process to reduce the amount of time it probably would take you to do it yourself. We have also reduce the costs, the effort and the aggravation to get the job done the right way.
WE ARE
When you send in a mailing list order, it gets printed that day from this Outdated Panasonic 850 Dot Matrix. It takes a little longer to print, but the quality is excellent and it is worth the extra effort. Besides, we don't sell our lists a thousand times like our competitors do. Each order is processed the day we get it and sent Priority mail back to you the very next day!
Starting February, 2003, we were able to replace "housewives" with this new AutoMailer Folding, Inserting, and Sealing Machine. We are now able to process more than 40,000 pieces each day - Unbelievable!!! This has increased our productivity by over 800%!!! Next time you are in town, stop by and see our newest piece of equipment!
Isn't it nice to know you are dealing with real people, who use real expensive equipment to process your orders? Let's face it - How can a company process your order if they do not have the proper equipment? Is it possible?
Welcome to CME!
We are here to help you succeed! We are real people, who do real work to try and get you real results!
We thank you for taking our little tour and we appreciate all your past, present and future patronage. God Bless.
UPDATE!
5-15-2008
We recently just leased 2 Brand New Standard SD462 Digital Duplicators and 1 PFE MaxiMailer Auto6 Collating Machines - Pictures are below - That's $125,000 worth of equipment to speed up your orders! There is no print and mail company in this wonderful industry of ours that prints as many copies, mails as many pieces, or has as much equipment as we do here at CME. It's our pleasure and honor to be of service to so many tens of thousands of you satisfied customers over the past 25 years and counting........
1985-2010
THANK YOU!!
Here's our new Auto 6 Collating Machine
Here's one of our new Duplicating Machines
Here's both machines together in our facility
Isn't it nice to know you are dealing with real people?